Refund Policy

Last updated: May 20, 2026 · Applies to: StreakLife app

1. General Policy

All purchases made through StreakLife are processed by Google Play Billing. As such, refunds are primarily handled through Google Play's refund system.

We offer refunds in the following circumstances:

• You were charged but did not receive the purchased item (e.g., Flames or premium features)
• A technical error caused an unintended purchase
• The purchased feature did not work as described
• You were charged multiple times for the same purchase

2. How to Request a Refund

Option A — Google Play (fastest):

• Open the Google Play Store app
• Tap your profile icon → "Payments & subscriptions" → "Order history"
• Find the purchase and tap "Request a refund"
• Follow the instructions provided by Google

Option B — Contact us directly:

• Email us at razvanrosu00@gmail.com
• Include your Google Play order number and a description of the issue
• We will respond within 2 business days

3. Refund Timeframe

Refund requests must be submitted within 48 hours of the original purchase for the best chance of approval. Google Play may allow refund requests up to 48 hours after purchase automatically.

Once a refund is approved, it typically takes 3-5 business days to appear on your payment method.

4. Non-Refundable Items

• Flames or virtual currency that have already been spent in the shop
• Purchases made more than 48 hours ago (unless a technical error occurred)
• Subscriptions after the current billing period has started
• Accounts terminated due to Terms of Service violations
• Purchases where the buyer changed their mind after use

5. Subscriptions

If StreakLife offers a subscription (Premium plan):

• You can cancel your subscription at any time through Google Play
• Cancellation takes effect at the end of the current billing period
• You will retain premium access until the period ends
• We do not offer partial refunds for unused subscription time

To cancel: Google Play Store → Profile → Payments & subscriptions → Subscriptions → StreakLife → Cancel.

6. Technical Issues

If you experience a technical issue that affected your purchase (e.g., app crash during purchase, Flames not credited), please contact us immediately at razvanrosu00@gmail.com with:

• Your Google Play order number
• Screenshot of the issue (if possible)
• Description of what happened

We will investigate and resolve the issue within 2 business days.

7. Chargebacks

If you initiate a chargeback with your bank or credit card company without first contacting us, we reserve the right to suspend your account pending investigation. We encourage you to contact us first — we are happy to resolve any issues directly.

8. Consumer Rights

Nothing in this Refund Policy limits your statutory rights under applicable consumer protection laws, including EU consumer rights regulations. Romanian consumers have additional rights under Romanian consumer protection law.

9. Contact Us

For any refund requests or questions, please contact us:

• Email: razvanrosu00@gmail.com
• Response time: within 2 business days
• Website: rosustudio.net